Custom Orders
Frequently Asked Questions
Do you accept refunds?
Please view our refund policy here.
How long before I receive my order?
Custom orders are usually dispatched 7-10 days after purchase, and you will receive a tracking number via email once your order has been fulfilled if you have selected this option at checkout.
*Express Postage has been delayed due to COVID-19 so please note that next day guarantee does not currently apply to Australia Post EP postage.
International shipping may take up to 6 weeks, depending on your country and Covid-delays.
Please review our shipping policy
I haven’t received my order, what can I do?
If your order hasn’t arrived within 14 days of receiving notice your item has been shipped, please contact us immediately and we will arrange a re-delivery.
I have questions or feedback regarding my order
We aim to make you feel good, so please email us with any concerns, queries or feedback and you will receive a prompt response. We love feedback, good and bad, and will be happy to sort any issues you have regarding our products and/or service. Contact us using one of the methods on this page
Contact form
Other contact options
Enquiries/Support:
Phone: +61 449 682 997
Email: info@cowragold.com.au